DELIVERY + RETURNS
Mini Delivery (Under £20) - £2.50 Royal Mail 1st Class
Standard Delivery (£20 - £50) - £3.50 Royal Mail 1st Class (1-2 Days)*
Free delivery over £50 within the UK. No need for a code, the shipping will automatically be deducted at the checkout.
Orders are sent with Royal Mail or by courier, depending on the size and value.
Please note, a signature will be required on delivery. Orders sent via courier are trackable, this will be emailed to you when your item has been dispatched.
We are pleased to be able to offer shipping to the US. We offer two delivery methods which are listed below. Unfortunately, at this time we are unable to offer shipping on orders over £200 due to the size and weight of the parcels.
Mini International Delivery (Up to £100 Order Value) - £15
Standard International Delivery (Between £100-£200 Order Value) - £35
*Please Note* Customs and additional charges which arise for US customers are to be paid by the customer.
* The delivery time for some furniture and playtime items can be a little longer than the standard shipping time. Please check the specific delivery information provided for each product on the product page prior to checkout.
We aim to dispatch orders within 24 hours of you placing the order, larger items may be dispatched slightly later due to their delivery methods, but should still be with you nice and quickly.
Please note that orders placed during promotions and sale periods may take a little longer to dispatch than our usual quick turnaround due to the higher order volumes. Please allow an extra couple of days for your order to arrive, but if you would like an update just email firstname.lastname@example.org or message us on social @thenurseryedit.
What’s your returns policy?
We understand that sometimes you change your mind, we offer a 14 day returns policy on all items that are unused and in new condition. Please leave any tags on and keep the item in it’s original packaging and include details of:
- Order number
- Delivery address
- Item you are retuning
- Reason for returning
The cost of returning the item is the responsibility of the buyer, unless the item is faulty. We strongly recommend that you send the item back using a trackable service as we cannot refund items that fail to reach us. Original and return postage is non-refundable unless the item was sent incorrectly.
Please return the item to: THE NURSERY EDIT, 6, SPRINGDALE, BUXTON, SK17 6DW, UK.
We aim to process returns within 24 hours and the refund will be with you within 10 days.
If the item is faulty, please contact us with your order number and full details of the fault. Please include photos if possible. Faulty items are goods that arrive with a fault and does not include wear and tear of a product.
At this time we are unable to offer exchanges, however if you place a new order for the alternative product please email us and we will be happy to refund the new shipping cost.
We reserve the right to refuse returns of items when they do not meet the conditions outlined above.